Poor Service

Good Day,

I have paid for fiber the 9th of September, yet I still wait for a service to be installed in my house. They have told me that there is no infrastructure yet there is 6 points outside where I stay and not just that my friend that live in the same main road as I do has fiber so How is it possible that we do not have infrastructure. If it was not for me to follow up they probably would not have gotten back to me either . We have even sent them pictures of the points outside and it was told they going to send out a technician its been two weeks still nothing. I have now cancelled as I want my money back and they are now tell me it take up to 14 days to cancel the service, firstly what service am I canceling as I don't have any service in my house so why does it have to take 14 days. Vuma phoned as well, and yet nothing was done on there side either, I feel like this is the most poor service that I have ever received. When it comes to service delivery I feel Afrihost and Vuma is ***********. If this is the service you guys are delivering what business are you running because its really poor. And the people they so seem to put much effort in what they do.