Poor service

I have been trying to update my details on payfast which was showing on my side updated however when they try to put through payment it declines as it shows the old card details. I called in the morning spoke to Nthabiseng Modiba who advised she will request from Vuma a new order with a payment link which she will then send me but till now no link was received. I called again spoke to Tshepiso from payments who refused to give his surname what a pathetic service I got from him he was not willing to assist me with my query and was not listening all he wanted to do was put me through to Fibre I requested to speak to his team leader as I was frustrated but he refused and transferred. I'm not happy the whole day not having internet and I'm working from home. Tshepiso does not know how to treat the customers well and unwilling to assist me. I'm not happy at all as I have been calling with my airtime with no assistance. I'm not so sure if now when Afrihost is unable to service us then why not tell us so that we call Vuma direct. I want you to listen to all my calls that I made and the ones I was called back. This service is very poor.