Poor service and unwilling assistance.

Horrible service and *********** robots as consultants. Call-back requests never come to fruition and when they do, it is usually in the evening and nothing can be done. I made an order for purefibre weeks ago and to date NOTHING HAS HAPPENED. I keep telling the consultant or whatever you want to call them that there is no active fibre line in my unit but I think I am speaking another language when I ask them to come check for themselves. Definitely not customer friendly.