Poor service and unable to provide feedback

I write this after waiting almost a month for Afrihost to resolve my connectivity issues with my fibre line.

The poor service started in January when, after the installation of my line, Afrihost sent a SMS stating that the line is active and promptly sent an invoice for the pro-rata usage.

When I could not access the internet I immediately called them to let them know that there was an issue. They logged a ticket. A week later afte receiving no communication regarding the connectivity, I called again. The same checks were done and Afrihost once again logged a ticket.

To my surprise when I called after a week the consultant once again wanted to do the same process. When I enquired regarding the tickets already raised he said that they weren't escalated. Meaning that nothing has been done.

This has been the worst service I have ever received from a internet provider (worse than telkom). On top of that Afrihost has the nerve to charge for a service that they are not providing me.

I am mostly dissapointed by the poor service from Afrihost as I am a loyal customer. Seeing as I cannot get through to their customer care I thought that at least this may be another route to resolve my issue.