MG
Martine G

1 reviews | Active since Jan 2016

06 Nov 2017, 18:23

Poor service and no one to talk to!

I have been trying since Dec 2016 to get this issue resolved. I have never received more pathetic service from any company!

There doesn't seem to be any record of previous calls, nor tracking of what each call centre person has done. This just shows a lack of accountability.

I am trying to resolve a SPAM issue. I have been receiving a large amount of obscene spam emails and each call centre agent changes something else (again there is not track or accountability of what anyone has done).

Now, I am not receiving many legitimate mails which my clients and suppliers are sending me - they get trapped in your system and lost in cyberspace.

I have never heard back from any call centre person I have spoken to (30/10 - I was on a call to Azaf and got cut off. When I called back I spoke to Sakia who said he would get Azaf to call me., and despite numerous follow up mails with NO ONE EVER CALLING ME BACK. I then sent a mail to Vusi who rep**** that he will "investigate the matter and get back to me" but never did....

Now the spam filter on my mail has been opened up, and I am receiving a ridiculous amount of very offensive spam mail again

WHEN IS SOMEONE GOING TO CALL ME BACK SO THAT I CAN SPEAK TO A HUMAN NOT A ROBOT!!

Are you all too important or busy??

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Replies (1)
MG
Martine G's update09 Nov 2017, 16:38
Reviewer Update
Still no response? Clearly Afrihost don't give a damn! Has anyone else had any better luck with Afrihost than can point me in the right direction.