Poor service and line speed resolution

Dear Afrihost<br> <br> Could you please explain why I should log a ticket (RJC-***7) in clientzone if nobody gets back to you ? I've had my adsl line active for over week now. At least 80% of the day I download at about 400kb/s, which is correct on a 4MB line. At certain times during the day and especially from 5pm onwards in the evening I hit under 100 kb/s, which is less than a 1/4 of the speed I should be hitting. This is an uncapped/unshaped line. I've done the usual steps from calling your help desk (which really is of no help, since there this issue is not resolved since Sunday), reboot pc, reset router and still get poor speeds. Below is the links from speedtest :<br> <br> [URL Removed]<br> [URL Removed]<br>