Poor service and lack of delivery

Gave notice to afrihost of my move to another house on the 17 Aug 2017. I notified Afrihost that I would be moving end of September. 23 Sept I got a call to say they were ready to come install the line at the new house on that day 23 Sept. I explained that I was not yet in the new house and would not be able to organize with the current tenants to let them onto the property at such short notice! I was told they would come again 27 Sept. We moved into the house 1 Oct and since than I have phoned Afrihost 5 Times and all they say is Open Serve must come and install the line before they can come and connect my line . Open serve was at the new house on Tuesday the 3 Oct and walked around the property and told me they would come back the next day! I am still waiting ! Every time I call Afrihost they send me a message to rate their employees service!! What a joke! After giving Afrihost a 6 Week notice of my move I am now 9 weeks later and no sign of Afrihost doing their job! They have however not forgotten to go to my bank account and got payment for the month of October!!! Is Afrihost going to ever sort this out or should I go back to Telkom who also have their own issues along the way!! So much for fiber fast !!!!