Poor service and customer care

My worst nightmare Poor Service and customer care 4th September 2019: no internet connection 5th September 2019: we phone and no one pics up the phone or the call is transferred to another line where no one picked up after waiting 20 minutes 6th September 2019: same problem no one picks up. 7 th September 2019: used their WhatsApp platform. Tried three different technicians each spent an hour instructing me to send photos , switch on and off the boxes, go onto my computer for configurations and other diagnoses. I was issued with a ticket number and told to wait for 48 hours before I can be assisted. 9th September: we phoned again and we were phoned back. No help still at 9pm after following more instructions resetting etc a technician will be sent . So I’ll wait and see. For a week I’m using my data, using my airtime to call but I’m sure my debit will be in full