Poor service and connection

I have been having connectivity issues with my Fibre connection since the 13th of September 2020 and I have submitted numerous support requests to be assisted with this manner and every "support agent" has been giving me the same old story about either connectivity issues in my area (which in fact does not show on the website that there are any outages) I have contacted numerous times and every time I am told to submit a ticket and a technician will assist me, I have no pretty much had it with Afrihost and their so called service, my issue is not being resolved after following guidelines from the technician on how to resolve the problem but more than willing to take my debit every month, I have only been with Afrihost two months and its the worst experience I have had with an ISP

I need to know what will be done regarding this issue and how can Afrihost better the service they so provide and strive for I cannot keep trying to resolve the problem with multiple tickets that is a copy paste comment.