1 reviews | Active since Sept 2016
Poor service and client service. Afrihost
I Decided to cut from DSTV and move on to Netflix in in March so seeing the add from afrihost the ad said get connected for1254.68 and get 300 GB so Ive app**** for the service on LTE on the 13th of march by doing so it asks all your details and then a debit order with no date . so Ive entered the details by thinking it would go off by month end . already there I started having a problem. then around 2 or 3 days later they tried to collect the debit order . Then I contacted them and I were told payment has to go through first before they could send the equipment. So the 25th came And I submitted another request for the debit order . which then went off 2 or 3 days later and I were told they setting up the equipment and then would dispatched it ,I only received the router and card on the 5th of April. Then another problem Arrised it were not active , so by calling afrihost once again I were told that money were only for the router I now have to pay another 799 to get the service active and the so I did, but while applying for the service I by mistake took another router which is ADSL and I could not use it in my area so I called again and told them I dont want This as Im not able to use it, I were then debited 422 and reversed it, so as the month went on I tried to see how the top up system work which is supposingly instant, so I toped up data and 2 days later I were still not debited , thinking once again maybe its charged with the invoice. So i Carried on using my card till there were no money in my account.Then i Received an email stating that my services would be suspended for R280 rand. So I contacted them again then I were told I have to pay it immediately, But I had no money in my account and told them I could only pay around the 25th , So they did not cut the service as to I still had normal data excluding the topup so it werent cut off. then on the 25th as I wanted to pay the 280 there were no option to do so but an option for the 422 of the service Ive cancelled is available to be paid , so then again I paid it by mistake , and then reversed it yesterday. so still no bill for the 280 arrived and an option to pay it, Now today Ive received an Email stating That my service will be Cancelled in 30 days whether its paid up to date or not.
I have never had such an experience in my life with a company doing bussiness like this. I would definately not recommend this company for internet services as the first of all put up fals adverts, and then doesnt look after their clients at all.
Terable, I think I will move on to another provider with better service and client s****s.
Thanks
