WW
Wayne W

1 reviews | Active since Oct 2015

12 Nov 2015, 18:40

Poor Service, Account Disable for no REASON

I have learned the hard way, just because a company was excellent in the beginning does not mean that they will be the same when they grow larger.<br> <br> Afrihost use to give excellent service, and they still do to get you to sign up. Literally just to sign up. Firstly near the end of last month I phoned and ticketed the living hell out of Afrihost confirming over and over that what I wanted to have done on one of their dedicated servers was possible. Over and over they confirmed it was so I bought and found out the exact opposite. Now all of the sudden what I wanted to have done was impossible! Not the topic of my complaint just a recent example of incompetence. <br> <br> So get home, think its time to top-up my data and try to get into clientzone only to be greeted by a friendly \account disabled"sign. Bills paid"

0
Replies (1)
Afrihost.com
Afrihost.com's reply13 Nov 2015, 14:54
Official
Hello ewoolls,

At this moment, the only product on your account that is suspended is bashventures.co.za. This domain was previously registered with Afrihost, and the Client was terminated for violating our Terms and Conditions.

To have that domain un-suspended, you will simply need to complete this form: https://support.afrihost.com/forms/review.php and submit it. Our Team will then review the documentation and complete the necessary steps to getting the domain re-activated. We do ask that you complete the documentation as thoroughly as possible so that our Team has the best possible information available.

If you have any questions or queries, you are welcome to contact us directly via ***.

Kind Regards,

The Afrihost Team.