Poor service

I received a sms on 20 March 2021 that my debit order failed and that my service was suspended

I immediately made a payment. I was informed by the whatsapp consultant that the service will only be restored once the payment reflects in their account on Tuesday due to Monday being a public holiday

Fair enough, Tuesday came and go! Followed up with no joy and every day last week. On Friday someone eventually called me after requesting a call back on Wednesday already informing that the fault is on Telkom side and that Telkom is not working over weekends and that the matter will be resolved on Monday. Yet here we are at Thursday already and my service is not yet restored

I have a Gr.12 pupil in the house depending on the internet and all that Afrihost does is absolutely nothing! The whatsapp consultants are useless to say the least! Once they give you an answer the expect from you to be satisfied and carry on with your struggle! Not even informing them I am taking this matter to HelloPeter made any difference

It is the first time I have this terrible ordeal with them and I really thought they will deliver a better service

Paid for a full month and only got 19 days service