Poor service

I seem to have numerous issues with your service over the last couple of years. I requested that my ADSL line be upgraded from a 4mb to a 10mb line. You came back to me and said it can't be done...which is nonsense because my neighbour who lives in the same complex 2 meter away from me has a 20mb line. When I app**** for my ADSL line from Telkom they gave me the options to either go 4mb, 10mb or 20mb. I phoned Telkom yesterday and they were unable to assist because the ADSL portion is handled by you. Now I have to move the ADSL line back to Telkom to get it upgraded because your staff is incapable of upgrading my line. I thought YOU were suppose the handle any ADSL request? To make matters worst I now have to wait a month for the line to migrate back to Telkom. <br> <br> Your service desk is ***********!