Poor Service

Poor Support FAULT REF: GXC-***6 DAY 10 AND STILL NO POSITIVE FEEDBACK This is now getting pathetic I initially reported that my fibre was down on Monday 25 November . On Wednesday the 27 November it was discover that the fibre cable was broken I was given a ref: GXC-***6 Since then I have had 1 e mail – no positive feedback – seriously how am I supposed to sort this out?