1 reviews | Active since May 2015
Poor Service
End of March, I had ordered an LTE Mobile Wi-Fi Modem along with their 10GB Data Bundle. I had sent in money online to pay for it and the money cleared and was confirmed. During April I had called and was told that they were out of stock with the modem in question but they said they were going to send in my delivery once they had stock. End of April I had communicated with one of their consultants who informed me that they had discontinued the sale of said modem and that they would cancel my order and \credit"me with my funds. It is now May and I am disappointed with the way that Afrihost has handled the situation as I have not heard a single word from them since April and no action has been taken to sort this out. Never thought I would see the day that Afrihost is worse than Telkom in terms of problem solving..."""
We are sincerely sorry that you have had such a poor experience.
In accordance with consumer best practice, we believe you are absolutely entitled to a full refund for a product which were not able to supply, and we will absolutely honour this, as per our telephonic conversation. Our team will be processing this ASAP, and it should be completed within 10-14 working days.
Please contact us directly on *** should you have any further enquiries regarding this complaint. Thank you again for speaking to us this morning to resolve this complaint.
Kind regards
The Afrihost Team
Best regards,
We are sincerely sorry that you have had such a poor experience.
In accordance with consumer best practice, we believe you are absolutely entitled to a full refund for a product which were not able to supply, and we will absolutely honour this, as per our telephonic conversation. Our team will be processing this ASAP, and it should be completed within 10-14 working days.
Please contact us directly on *** should you have any further enquiries regarding this complaint. Thank you again for speaking to us this morning to resolve this complaint.
Kind regards
The Afrihost Team
Best regards,
