Poor service!!!!!

On the 31August 10 am I called afrihost to assist with a cancelation I wish to put through, they told me to log onto a portal and do it, I asked what details to use and they couldn’t assist, eventually after various emails and reset passwords I got in at 2 am, it now states that I need to serve 2 months notice as it’s past 11pm on the 31st? No assistance on WhatsApp as I asked numerous times, I now have been holding to speak to a manager for 27 minutes