Poor service

<p>Morning</p> <p> </p> <p>I'm really sad to use this platform to try and get some assistance from Afrihost on my son's account. </p> <p> </p> <p>He was on the XS Mobile but had to because of cellphone issues and FNB's inability to sort their service out make use of a large data package for a few months.</p> <p> </p> <p>Not an easy task to move over but Afrihost managed to help my son over the phone and he was switched over in a day or two.</p> <p> </p> <p>Now that his phone is sorted he was in contact with Afrihost and the larger data package was cancelled (trust me this happened on time) but they can switch him back on his old XS Mobile package. </p> <p> </p> <p>He has phoned a few times but he is still not sorted so I emailed on Saturday morning. Explaining the issue, three of the staff members over the weekend has been in contact with me (can't fault them on that) but they do not read the full email and the issue is still not sorted out and each person is providing answers that has been explained in my email. </p> <p> </p> <p>How is it possible that it takes so long to go back on a previous package? How many emails and phone calls is this going to take or should we switch to a nother service provided?</p> <p> </p> <p>Kind regards</p> <p>Sanette Stins</p>