Poor Service
<p>I have logged a call (AH ********** 9-318087) on the 19th of November for a fault with my Telkom line. It is still currently not resolved.</p> <p> </p> <p>I have phoned repeatedly for follow-ups as I am not receiving any proper feedback from Afrihost. Yesterday (5 Dec) I was promised a callback today to provide me feedback and that has as yet still not happened.</p> <p> </p> <p>What is ridiculous is the fact that I am receiving email updates when my ADSL line is down. Do you as an ISP understand that I actually require my ADSL line at home to retrieve personal emails as I am not allowed to do so at work.</p> <p> </p> <p>Please can this be resolved ASAP. If not, I want to cancel my service, get a full refund for November and December, and this must include my Telkom line rental.</p> <p> </p> <p>I have ordered a pre-paid sim card on Saturday the 3rd of December and that has been debited to my account and this has also <span style="text-decoration: underline;">not</span> been delivered.</p> <p> </p> <p>This is surely the worst service I have had from Afrihost in all the years I have been a customer.</p> <p>Apparently Afrihost sees their customers like Telkom sees theirs, suckers.</p> <p>I keep getting told I will be credited on my account when service is restored. All this means is that I am still paying for something I am not receiving.</p> <p> </p> <p>Please escalate this and get it sorted. I do not care how.</p>