Poor service

I placed an order on the 28th of July for a new fiber installation. Installation was completed on the 20th July.still no internet. They deducted the pro-rata for the activation of the line - still no internet , but no one can seem to get the Vodacom line activated and I don't know who to blame for this poor service - Vodacom or Afrihost???? After numerous WhatsApp's and phone calls, no one can tell me where the process is, yet you just get told "it has been escalated".(this was after i phoned them myself, as Afrihost is not giving me the answers I need), but yet, Afrihost has reference numbers for the apparent request. Please sort out the communication, as my patience has now completely been depleted. My ONT shows a red light - which means something is wrong - maybe send out tech guys once in a while to come and check these out, as not everyone is a tech guru and knows what to do?????? And it can't always be sorted over the phone. I am so annoyed with this service. I need my internet running as I work from home, and these two companies are costing me money on data at the moment. I am still waiting for Afrihost to phone me with feedback, after sending me the sms that i will be receiving a phone call.