Poor Service

I app**** for the service on the December 28 2020 and received an email to log into my account and update my ID number, which I did. Jan 6 2021 I did a follow up only to be told that my ID number has not been verified. What amazed me id that so if I update my profile both the accounts team I the client do not get an Email confirming that my profile has been updated and if someone manages to gain access to my account they can get away with this. I asked the consultant why is this, the they said their system would never get breached. In the end I lost 9 days simply because they have a system which do not send emails to both parties when a profile is updated.