Poor service

10 days ago our internet connection almost stopped. Afrihost made changes and then we had no internet connection. You claimed it was a Telkom problem. Telkom then made adjustments and a day after that the speed slowed down until we again had no internet access this morning. Last night your support person switched me to another account and said I will have to be switched back to my original account today. Why? Who is going to do this or must I phone Afrihost? I'm paying for a service and not able to use it. Your support person also told me about when you moved to MTN your uncapped services were not managed, that there has been such an increase in DSL signups etc. That is very unprofessional. And there you leave me - with no internet connection this morning and the asking me if I have any further issues?? I would like these issues to be sorted out now please and to my satisfaction not your support staff's satisfaction