Poor service

Good Day,

I would like to formally express my dissatisfaction with the service I have received from Afrihost.

According to our agreement, Afrihost had my banking details and was expected to process a debit order on 1 May 2026. However, the debit order was not processed despite sufficient funds being available in my account. The same issue occurred again on 1 June 2026, when no debit order was processed even though my account contained more than enough funds to cover the agreed amount.

I was therefore surprised to discover that my service had been cancelled on the grounds that there were insufficient funds in my account. This explanation is incorrect, as there have been sufficient funds available throughout this period.

I would appreciate a detailed explanation regarding why the debit orders were not processed and why my service was cancelled without proper investigation or communication. I also request that this matter be resolved urgently and that my service be reinstated without further delay. I look forward to your prompt response. Kind regards,