Poor service

Afrihost has debited my account in error for the past two months. This month R700 has been deducted off my account and I was informed that my refund was processed last week Friday. After further numerous calls waiting approximately 30 minutes each time I was informed today that the refund was not actually processed and I need to wait another 14 days.

Each time I call in the consultants have different views on the refund and promises to call back but actually does not. I have had issues with Afrihost from the time I received my device and I am considering cancelling this contract and moving to another service provider who can actually value their clients.