1 reviews | Active since Dec 2015
Poor Service
On the 22 Aug I reported to Afrihost that my internet connection is no longer stable and that there is a speed deference between using the Afrihost APN and MTN APN. After I have contacted them numerous times since then the issue is still not resolved. Afrihost have closed the case only to reopen it. I think this is because the turnaround for the issue have been so long. I have provide log files from my modem to prove the issue. Over the weekend I again tried to get feedback only to speak to a deferent person and again a new case have been open. This time log files provide by [URL Removed] is no longer good. I have to provide screen shots of speedtest. I do not understand the difference between a log file an a picture. Also they insist that what I am experiencing cannot happen but I have email confirmation form one of their own employees stating this does happen. All the staff do is pass the buck and close and open cases.
Really sorry to hear about the poor experience here.
We've reviewed the account and queries thoroughly from our end, can fully understand your frustrations.
The MTN and Afrihost APN both run via the same infrastructure, so there definitely shouldn't be any discrepancies around throughput/ experience.
If there are two separate SIMs however, the SIM you're using with us may be faulty. We do see that a coverage query has been logged and escalated with MTN. If you're still seeing the connections drops we can look at sending you a replacement SIM - we can get the ball rolling via ***.
Regards
The Afrihost team
Best regards,
Really sorry to hear about the poor experience here.
We've reviewed the account and queries thoroughly from our end, can fully understand your frustrations.
The MTN and Afrihost APN both run via the same infrastructure, so there definitely shouldn't be any discrepancies around throughput/ experience.
If there are two separate SIMs however, the SIM you're using with us may be faulty. We do see that a coverage query has been logged and escalated with MTN. If you're still seeing the connections drops we can look at sending you a replacement SIM - we can get the ball rolling via ***.
Regards
The Afrihost team
Best regards,