Poor poor service delivery from Afihost and Vumatel

It's Been 2months still no Fibre connection in my house between Vumatel and Afrihost still today no distrubution pole front of my house ,i get emails saying they comming to install but I suppose I will wait till Christmas like I told the manager Alicia at Afrihost ,I would like to use another Firbre provider ,Stop advertising if you cannot deliver for God sake!!!! Please come and remove this router and refund my money today how long does take to install a Freaking pole