Poor performance and customer service.

Service was fine until a few months ago. Afrihost pledges not to shape or throttle however this is what I experience. I logged a complaint twice where I am expected to plug in my laptop( I don’t have one) one do things one would expect a technician to do since support does not believe figures that WiFi delivers. I cannot open pictures and videos but strangely Speedtests deliver good speeds sometimes unless you go to an independent Speedtest like Netflix where the story is quite different. I then tried to cancel the service but was offered a month for free and a consultation with a representative in order to resolve my issues. Of course no consultant called and I was billed for the month. I had upgraded the speed during the month in an attempt to resolve the issues but then downgraded since it made no difference. I was billed for the full month at the higher speed. It is now the first of the month and this means that if I cancel now after they have not fulfilled their obligations, I will end up spending another month of notice period. This company sucks and I would be very hesitant to recommend them.