Poor onboarding experience

I have had the worst onboarding experience with Afrihost 1. They have an option to select Vumatel, while it does not exist in my complex 1. I have an existing fibre with vodacom and at no point of time they told me that I should use the existing line if I need my connection to be switched seamlessly 3. Vumatel rejected rhe request and they just kept the order pending saying they cannot do anything 4. There was no actions from Afrihost in anyway to guide me to a different service provide r say vodaocm 5. When I keep reaching out, I am being told that vumatel rejected and they are not even offering an option tk switch or saying if there is anyway tk male use of my vodacom line. Now I do not have fibre and afrihost possibly think they have completed their actions.