JH
JAJ H
1 reviews | Active since May 2014
20 Mar 2015, 10:50
POOR LINE SPEED
For months I have been experiencing line speeds of around 1000Kb/s in my area.(Nylstroom)<br> A test ran a while ago [URL Removed] shows upl 1384Kb/s and dld 1748Kb/s<br> This is unacceptable and needs to be rctified without delay
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Afrihost.com's replyOfficial
22 Mar 2015, 20:13Hello hoffietjie@,
We apologise for any frustration you have experienced.
Please note that performance on mobile data is based on the coverage in your area. Any speeds related problems will need to be investigated by MTN and their coverage team. As you may know, our mobile data provides access to the MTN network as is. We do not manage the speeds at all.
If there is a problem with your speeds, you can log the query directly with MTNs coverage team and we will be happy to follow up on your behalf. If you need any further information, you can contact us at *** or you can send us the MTN reference number to the same address.
Regards
The Afrihost Team
We apologise for any frustration you have experienced.
Please note that performance on mobile data is based on the coverage in your area. Any speeds related problems will need to be investigated by MTN and their coverage team. As you may know, our mobile data provides access to the MTN network as is. We do not manage the speeds at all.
If there is a problem with your speeds, you can log the query directly with MTNs coverage team and we will be happy to follow up on your behalf. If you need any further information, you can contact us at *** or you can send us the MTN reference number to the same address.
Regards
The Afrihost Team
Afrihost.com's reply22 Mar 2015, 20:13
Official
Hello hoffietjie@,
We apologise for any frustration you have experienced.
Please note that performance on mobile data is based on the coverage in your area. Any speeds related problems will need to be investigated by MTN and their coverage team. As you may know, our mobile data provides access to the MTN network as is. We do not manage the speeds at all.
If there is a problem with your speeds, you can log the query directly with MTNs coverage team and we will be happy to follow up on your behalf. If you need any further information, you can contact us at *** or you can send us the MTN reference number to the same address.
Regards
The Afrihost Team
We apologise for any frustration you have experienced.
Please note that performance on mobile data is based on the coverage in your area. Any speeds related problems will need to be investigated by MTN and their coverage team. As you may know, our mobile data provides access to the MTN network as is. We do not manage the speeds at all.
If there is a problem with your speeds, you can log the query directly with MTNs coverage team and we will be happy to follow up on your behalf. If you need any further information, you can contact us at *** or you can send us the MTN reference number to the same address.
Regards
The Afrihost Team