EB
Elmana B
1 reviews | Active since Jul 2011
29 Mar 2015, 19:24
Poor internet coverage and response
I'm a client with Afrihost. Every month (since my subscription started), i'm paying my account in full. I didn't receive coverage every day of the month!! There is always a day and sometimes go on for a whole weekend that I don't have coverage!!! I have no internet coverage since Thursday, and don't receive updates on how the progress is!! I'm really disgusted with their service!! Every month I don't have coverage for the full 30/31 days!!! I'm using my data on my contracts and it runs out!! They don't care!! Why do I pay Afrihost for!!!??????
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Afrihost.com's replyOfficial
30 Mar 2015, 08:56Hello elmanabroden,
We apologise for the continued problems with your DSL line.
We are sorry to see the history of DSL line problems on your line recently. A new fault has been logged and we have requested our team to get you an update.
The repeated fault on the line may indicate a bigger problem. Please work with our team to get this matter resolved.
We apologise for any frustration and inconvenience this may have caused you.
Regards
The Afrihost Team
We apologise for the continued problems with your DSL line.
We are sorry to see the history of DSL line problems on your line recently. A new fault has been logged and we have requested our team to get you an update.
The repeated fault on the line may indicate a bigger problem. Please work with our team to get this matter resolved.
We apologise for any frustration and inconvenience this may have caused you.
Regards
The Afrihost Team
Best regards,
Afrihost.com's reply30 Mar 2015, 08:56
Official
Hello elmanabroden,
We apologise for the continued problems with your DSL line.
We are sorry to see the history of DSL line problems on your line recently. A new fault has been logged and we have requested our team to get you an update.
The repeated fault on the line may indicate a bigger problem. Please work with our team to get this matter resolved.
We apologise for any frustration and inconvenience this may have caused you.
Regards
The Afrihost Team
We apologise for the continued problems with your DSL line.
We are sorry to see the history of DSL line problems on your line recently. A new fault has been logged and we have requested our team to get you an update.
The repeated fault on the line may indicate a bigger problem. Please work with our team to get this matter resolved.
We apologise for any frustration and inconvenience this may have caused you.
Regards
The Afrihost Team
Best regards,