Poor fibre internet service

We app**** for Afrohost fibre service in the Brooklyn area Pretoria January 2018. It took more about 4 weeks to activate after the fibre was installed. Was up for 3 days and are now down for another week due to some issue with the account erroneously being cancelled. I would have rated Afrihost 1 had it not been for one person that seemed to understand something about possible faults but the rest of the support is just pathetic. Attempts to contact by telephone requires immense patience with endless phone queue and poor response, online chat service takes about 30 mins to commence. E-mails have at least a ticket number but is also slow.

I pay for full service but line is forever down and cannot get support