Poor fiber service

I am writing to bring to your attention an ongoing issue I have been facing with my Vumatel fiber connection, which remains unactivated since Saturday, July 1, 2023. To my surprise, I received an invoice from Afrihost for the activated fiber connection, despite the fact that it has not been properly set up. I have repeatedly reported this issue to Afrihost, but unfortunately, it seems that neither their fiber technical team nor the account department are showing any interest in resolving this matter.

Regrettably, as of today, the problem still persists, and Afrihost continues to process the invoice for a service that I have not been able to utilize. Consequently, the payment for the invoice was unsuccessful. It is unfair for me to be held liable for a service that I have not been able to enjoy.

I kindly request that your management urgently looks into this matter. Moreover, due to the poor service I have experienced from Afrihost, I have already made the decision to cancel my fiber service with them. By the way, they mentioned that my services are suspended, but I'm confused because I don't even have fiber services in the first place.