Poor feedback on cable fault

Very poor feedback. Fibre cable was broken on the past Friday afternoon. I logged the problem. Afrihost said "Openserve Tech will be calling to arrange appointment , 24 - 72 Hours the turn around time". Today, Monday I ask Afrihost about the progress, "Your line fault has been marked as resolved," and "The sms notification was sent out to the account holder". And yet I received no notification. Agent just left.

So I tried another support line, "Lionel. D (03:37:17) : Openserve's system is quite slow, still attempting to retrieve any available information Lionel. D (03:42:59) : The latest feedback is that a work order has been created and a technician will be deployed as soon as possible. This update came at 28-may-2018 15:32:55".

So I asks what about the 24-72 hours and that just 30 minutes ago Afrihost said there is not problem. So the agent just ended the chat.

No internet, no proper feedback..... Very poor service when the agents just end the chat when you ask questions.