Poor Customer Support

I have been using Afrihost for more than 8 years and have been satisfied with their service.

In Feb 2020 I was notified that they are changing their network provider and I will receive a new SIM card for them. As of today I never received a new sim. I have contacted them numerous times, you need to start from scratch and explain your story before they give you the same standard feedback. I was told that the courier delivered the sim to my wife on the 28 Feb 20 at 14:49. My wife was out of the country at that time. I asked for a POD but to date have not received any. They won’t escalate to a higher level to try and assist me. They are now waiting for the courier company to get back to them while my business stands.

They clearly are not keen to try and assist me by issuing a new SIM card but still continue to invoice me for a service I did not receive.

If data is important to your business I would not suggest using Afrihost.