Poor Customer Service, No Feedabck, Repair Delays

About 3 weeks ago Afrihost collect a faulty modem for repairs. Since then I have spoken to various staff members and sent an email to the CEO Gian Visser. No one to date has had the courtesy to give me feedback. Last 2 person I have spoken to i.e. Thabo and Stefan Klopper promised to get back to me but never did. When I called, I was promised the I could expect delivery latest today....still waiting!!! I tried calling in to speak to the CEO or any Directors that are available. Was told it is not possible...unbelievable!!!. Due to the=is inconvenience, I have had to pay Afrihost ADSL un-capped data package that I cannot use because the modem is being repaired and in the interim I bought 40 gigs of mobile data from Afrihost to keep my business running. <br> <br> Can someone senior please urgently resolve my issue...preferably a Director from Afrihost!!!!