Poor Customer service from Afrihost

Afrihost is meant to be the number 1 ISP in south africa, but i am no longer sure. I have an issue with my Fiber connection. once every hour my WIFI disconnects for 5 seconds then comes back again, i logged a ticket on the 19 June 2025. They respond very quickly, i give them that, however this is the circle, they tell me its resolved just reboot, i do but error persists, i reply to them its still the same, 2 days later, error resolved, reboot, but same error. Then tell me to connect devices to a LAN cable, same thing happens, i respond, they say ok error fixed just reboot, same error. Ok now i need to do a ping test they send me a link for the wrong test, i send results, they say its the wrong test. I say but that is the link you sent me, they apologize then send the correct link, i send results of ping test. they then say error resolved, just reboot, i do, but still the error is there. They then say ok connect to LAN cable, i say i already did that and same thing thing. then they say ok send pictures of what is happening, i send pictures, they say i must connect to a LAN cable, i say that i already did that twice and same error. I do not understand why we going in circles, and asking for a manager is ignored, i get a survey SMS, i rate poor, response is somebody will call me, no call ever forthcoming. I don't know what else to do other than cancel this subscription