Poor customer service

We recently moved into a new house in Linton Grange, Port Elizabeth. After at least 5 sessions with the consultants on WhatsApp, there is still no solution to our WiFi not working. We are not the technicians, yet we are expected to do all the tests instructed by the consultants. I have told them multiple times that the router won't give signal, yet they keep telling me to do the same things over and over, after I've already done it. No one is listening to me and it's beyond frustrating. To this date, they have not sent anyone out to assist us. They even said should we get another router, it will be second hand from the warehouse. Imagine that? Yet I'm a paying customer for the past 3 years. I currently have the router cable plugged into my laptop and that's the only way I can get WiFi - Using the laptop as a hotspot. Absolutely shocking customer service. Afrihost does not care about their clients.