Poor customer service

Fibre has been down in my area for the entire week. No prior notice from this ISP. Queries to their helpline are met with the same inane responses. No customer service, no consideration for the fact that we pay for a service. Incorrect information being provided, and no escalation with Vumatel, and of course no updates over the weekend. So all in all, it will be 7 days without service, paid service. Absolutely pathetic.