Poor customer service and no accountability

<p>I have been using Afrihost for over a year without any issues until I received an sms on the 22/02/2017 saying a SIM swap has been requested. I called MTN and they said that only Afrihost could authorise a sim swap as the number was on their account.<br /><br />The first three people I spoke with at Afrihost either didn't call me back or just made it perfectly clear that this would be my problem to solve. I was unable to get a new sim card directly with MTN, they said it would have to come from Afrihost. <br /><br />Above having to pay for data as I was unable to access my Afrihost data I then had to pay R150 to have a new sim card delivered. <br /><br />Once the new sim card was activated the setting on the Clientzone were incorrect- they had set it up as a voice and not a data package and my previous package was not carried over onto the new number, Again several phone calls and emails to try to sort this out.<br /><br />Not once has anyone at Afrihost taken any initiative to find out what actually happened or who requested the sim swap. Nor have they bothered to apologise for all the time wasted and costs I have incurred having to fix their mistake! </p>