Poor Customer Service and Connectivity Issues

I am writing to express my deep dissatisfaction with the recent experience I have had with Afrihost. On a Monday morning, I found myself without access to the internet due to maintenance performed by your team. This unexpected outage required me to change settings on my router—settings that had previously worked perfectly fine.

As a result of this inconvenience, I missed two important business meetings, causing significant disruption to my work and professional commitments. To mitigate the issue, I was forced to switch to using Vodacom to restore my connectivity, which should not have been necessary if Afrihost had provided a more reliable service.

This is not the first time I have encountered connectivity issues with Afrihost. The lack of timely and effective customer support further exacerbates the situation. I find the overall customer experience with Afrihost to be subpar and unsupportive.

I strongly advise others to reconsider using Afrihost due to these ongoing issues and poor customer service. I expect a resolution to this matter promptly and a clear explanation as to why such disruptions occur without adequate communication and support from your end.