Poor customer service

Your customer service at present is absolutely ridiculous.

I logged a service issue with my fibre connection on Saturday 1 August at 10h00. I requested that the matter be escalated to TT Connect. Received a reference 18990. Expected the matter to be resolved by Monday morning as this usually something that TT Connect has to reset. Tried to contact them via WhatsApp numerous times on Monday but usually wait over an hour for a consultation. Once a consultant came on they give you max 15 mins to respond and then they move on. Whilst i understand that they have numerous calls to go thru, making us wait over an hour and then **** the query in 15 if we dont respond is a bit ridiculous. I had to constantly resend the messages and this happened 3 times. I monitored but I also have work. Sent a call back request as well. Got 2 sms to say they haven't forgotten me but hey it 15h30....i think you have forgotten me. Now I'm calling the help line, auto message said hold time is approx 30 mins.... Still holding 45 mins later. There should be a better system to streamline your fibre queries. Create a form that we complete with account numbers, mac ids etc that send the query to both afrihost and TT connect simultaneously with a reference. This is much easier that a customer waiting for afrihost to escalate. Please relook at how you solve issues, I'm almost certain in these times you can find far more effective ways.