Poor customer service!

In all my years I have been with Afrihost, I have not once received such poor customer service. (4ish years I have been with them) My internet has been off since Thursday morning, I have spoken to multiple Whatsapp customer support users which have tried their best to help me and have logged a ticket. I was told this will take 24 to 48 hours, after the first 24 hours I asked for feedback and got told the ticket was logged wrong and it will be relogged. Its Sunday today and the wifi is still off, yesterday I was told that I have canceled my account which is false. The Manager of Afrihost spoke to the manager of Vumatel, or that is what I was told and nothing came of that. Today when I asked the customer service Whatsapp representative said that they are busy working on the ticket and that he/she will push it, with very short and misspelled answers. I am very very dissapointed in Afrihost and Vumatel with the service they give to their customers, I am not sure when this poor customer service started. I would completely understand if it was an outage in the area but this is only my internet which is not on.