Poor customer service

My fibre has been disconnected for three days ,when you phone afrihost they all give you the same excuse the problem has been sent to vumatel and waiting for vumatel to send a technician out.i explained to several agents that i am a afrihost customer not vumatel and afrihost should take responsibility. None of the agents can give me a time frame for repair. The last agent i spoke to said she would get a afrihost manager to contact me nothing yet.Afrihost your lack of customer service is unacceptable. My contact no ***