Poor Customer Service.

Hi, I'd just like to lay a complaint regarding poor customer service I received on the 8th of April 2015.<br> Firstly your support representative was unable to resolve my problem (I had to contact third party support).<br> The issue being that I was unable to browse the internet, this was due to business optimization being disabled.<br> <br> Secondly he was incredibly rude, he told me that I should not have a business line if I am unable to diagnose the problem myself!<br> He also told me that my using Firefox instead of Internet Explorer was wrong, I do not believe that it is his place to dictate which programs I use to browse the internet. <br> At the end of the call he did not want to speak to me, even as I had been trying to assist in the resolving of the issue.<br> <br> This experience has left me with a very negative impression of your service!<br>