Poor customer service

Sooooo disappointed in Afrihost! I have been waiting for my fibre line to be activated; yesterday alone I spent more than 3 hours on the phone trying to get someone to resolve the issue, 1 particular call was more than 45 min and still...there is no solution! I have spoken to more than 6 employees at Afrihost. The payment was deducted from my card 3 weeks ago and yet, I have no service still. To think I moved from another ISP cause I had high hopes that I would get better service!!