1 reviews | Active since Jun 2024
Poor Customer experience on new order
I have used various ISPs before and they always provide excellent service when setting up your connection. Afrihost has by far been my worst experience. The original salesperson who set up my order assured me that I will be setup when I moved into my new place (2 weeks). I work from home and this is essential for me. I have had to constantly follow-up with various people who don't return calls or respond to email when request so I have start from 0 with a new person. Various delays caused by incompetence are exasperated by various checks not being done concurrently, but rather one after the other. The wrong delivery address was given on my router and I had to personally phone the courier multiples due to a failed delivery. it was only discovered at the end of the process that the first salesperson set me up on the wrong order and I am now delayed by a further week due an ONT needed to be installed. You ask to speak to a supervisor and instead get sent in a circle to people that are not the supervisor. Please avoid this ISP.
