Poor customer experience

We're do I even start, been with Afrihost for years, then I moved home, they said they will be glad to do so, then the day of the move they say that my account does not have the migrate option, ok fine whatever, what's the next steps? Upon checking for install they said that there is an active line running at the property to get a POA and they will disconnect the active line from the previous tenant, got the POA, this is Mid August then they say that payment was done so they can only cancel the line at the end of the month?!! Why didnt you tell me this initially??, ok whatever, what's the next steps?, 1st September comes around, line is now released, they say make a payment which i do, mind you I advised them countless times the previous tenant took the ONT box, and I no longer have a line running Into the property, lo and behold nobody bothers and im in repeat mode daily saying the same BS, then they activate the line send me the password and tell me that im active, like how when there's no ONT box??am I using my fingers as an antenna to get signal🤔then a person calls me on the 5th sep telling me they closing my ticket due to a tech coming out, great news, however lies, no one shows up, and no update, how pathetic to make ur customers go in circles for a service thats already paid, Afrihost and Vuma shame on you for this poor customer experience, tired of your lies now, get my stuff sorted ASAP