Poor customer and network service
<p>Since I join Afrihost as a data subscriber I experienced problems with them.On 11th May 2017 ,I ask Afrihost to deactivate my line from their network as I am no longer happy with their service.I also ask them to cancel my debit order.On bill run date of June I was not bill and I thought that my subscription has been cancelled as requested, but to my suprise I was bill again on 5th July.</p> <p> </p> <p>Please see my response to Afrihost:</p> <p>I don’t understand , when I sign up , I sign for 2GB @ R99. I did not request another 2GB.Why will I request an extra 2gb if I knew I have un allocated data left. If I not mistaken , I ask the agent over the phone to send the outstanding debit order for R225.00 to my bank account due to you. I can remember ,I clearly said to him just to reactivate my line so that I can use the allocated data due to me, but never request another 2gb to be activated. Please correct the mistake occur on your side.</p> <p> </p> <p>I hereby give you 30 days’ notice to deactivate my line from your network as I am no longer happy with your service.</p> <p> </p> <p>Please note I will report this to show you how bad your service is to make future clients aware of your service.</p> <p> </p> <p>I hope you have been informed accordingly.</p> <p> </p> <p> </p> <p>Regards</p> <p> </p> <p>David</p>