Poor communication *****s

On April 30, 2025, I paid for installation services with Afrihost. After struggling with multiple payment portals and reference numbers that failed, I finally managed to make a successful payment through a portal provided by an agent. The payment process took only 5 minutes. However, the subsequent installation process was marred by delays and poor communication.

The installers arrived earlier than scheduled, and after a missed appointment, they returned two days later without notice. After waiting for several days, I received a call stating that they were unable to install fibre. At this point, I decided to cancel my request and revert to my previous provider, which was finalized within 45 minutes.

Given the circumstances, I requested a refund from Afrihost. However, it's been 17 days since my request, and despite providing the necessary documentation, I still haven't received my refund. Afrihost seems to be shifting the blame to Vuma and PayFast, despite having my tax invoice from them.

As of May 20, 2025, I'm still waiting for my refund. This experience has been extremely disappointing, and I would advise others to exercise caution when dealing with Afrihost. They may take your money quickly, but it seems that you're not a priority after that.