Poor communication, overcharged for installation, no feedback on queries
<p>Afrihost support tickets refer:</p> <p>BIO- ********** 9</p> <p>MWO- ********** 7</p> <p>WWS- ********** 1</p> <p> </p> <p>In a nutshell, I requested to be migrated to Afrihost 20Mbps uncapped (Openserve) from Telkom uncapped 10Mbps.</p> <p>Despite routinely asking status updates from the installation team I never did.</p> <p>Wednesday, out of the blue, someone from Openserve phones to do the installation. I arrange access for him to my property. The technician swops out the CPE and leaves. For this I was charged R850.</p> <p>My telkom fibre/uncapped stopped working and after about 2 hours of being offline I received notification from Afrihost that my new fibre was available and I needed to change my router config.</p> <p>I have since been in contact with Telkom - no cancellation / notice was sent to Telkom to cancel services. I had to submit a cancellation yesterday. Telkom require 30 days / calendar month notice. I will not pay for duplicate fibre services. Had comms from Afrihost not been completely non-existant I would have known when to process a cancellation with Telkom.</p> <p>I am also not happy paying R850 for the Openserve charge out considering NOTHING was done apart from swopping out the CPE.</p>