Poor client service from Afrihost

I logged a fault with Afrihost on Wednesday 16th September 2026 via whats app and given a reference number *** as apparently the issue was with Openserve. On Thurday 17th September, a technician has still not been to my place. Friday morning 18th a technician eventually comes saying they cannot assist and just left. Saturday morning 19th, still no technician and throughout this process, Afrihost has not been able to assist, only thing they could do was escalate to Openserve and pass the blame. Surely, if this is to happen, they should find alternatives for their client's, perhaps a router. Because of this 3 days downtime, i was not able to submit my assignment and failed the module. And Afrihost will not reimburse me for downtime. Is this the type of service we as South Africans should just tolerate. Paying for a service and not being able to use it.

Afrihost is shamefull. I would advise people not to join them rather find an alternative ISP